1. Disconnect one social account
- Open app.ozedia.com and go to Channels.
- Find the account and choose Remove. Its stored access is deleted at once, and posts still waiting for it are cancelled.
- Optional: also remove Ozedia from the platform's own settings (for example Facebook or Instagram: Settings, Apps and websites; X: Settings, Connected apps; LinkedIn: Settings, Data privacy, Permitted services; TikTok: Settings, Security and permissions, Apps).
2. Delete a brand
On the Brands page, choose Delete for the brand and type its name to confirm. This removes the brand's accounts, posts, results and uploaded files.
3. If you removed Ozedia from Facebook, Instagram or Threads
When you remove Ozedia in your Facebook, Instagram or Threads settings and ask for your data to be deleted, the platform sends us a request and we delete the stored access for that account. You will be given a confirmation code, and the page https://app.ozedia.com/api/meta/data-deletion?code=<your code> confirms that the request was completed.
4. Delete your whole Ozedia account
Email hello@ozedia.com from the address you signed up with and ask us to close your account. We will confirm who you are, then delete your account, brands, accounts, posts, results and uploaded files within 30 days, except for anything we must keep for legal, tax or security reasons. We will email you when it is done.
5. Leave the early access list
Use the unsubscribe link in any email from us, or write to hello@ozedia.com and we will remove your email address.
Other policies
Questions about this document? Email hello@ozedia.com.